Refund policy

RETURNS & REFUNDS

WE ACCEPT VOLUNTARY RETURNS AND EXCHANGES REQUESTED WITHIN 14 CALENDAR DAYS OF DELIVERY. ITEMS MUST BE UNWORN, UNWASHED AND IN THEIR ORIGINAL CONDITION, WITH ORIGINAL TAGS AND PACKAGING.

REQUESTING A RETURN OR EXCHANGE

EMAIL INFO@MONARCHATELIER.COM WITH YOUR ORDER NUMBER AND REASON FOR THE REQUEST. PLEASE WAIT FOR RETURN INSTRUCTIONS BEFORE SENDING ANY ITEM.

VOLUNTARY RETURNS

CUSTOMERS PAY RETURN SHIPPING. ORIGINAL DELIVERY CHARGES ARE NON-REFUNDABLE FOR VOLUNTARY RETURNS, EXCEPT WHERE REQUIRED BY LAW. AFTER WE RECEIVE, INSPECT AND APPROVE YOUR RETURN, WE WILL PROCESS A REFUND TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5 BUSINESS DAYS, SUBJECT TO APPLICABLE LAW. YOUR PAYMENT PROVIDER MAY TAKE ADDITIONAL TIME TO CREDIT YOUR ACCOUNT.

EXCHANGES

EXCHANGES FOR A DIFFERENT SIZE OR COLOUR ARE AVAILABLE WITHIN THE SAME 14-DAY WINDOW, SUBJECT TO STOCK AVAILABILITY AND THE CONDITIONS ABOVE. FOR VOLUNTARY EXCHANGES, CUSTOMERS PAY SHIPPING IN BOTH DIRECTIONS. WE WILL CONFIRM ANY PRICE DIFFERENCE BEFORE COMPLETING AN EXCHANGE.

FAULTY OR INCORRECT ITEMS

IF AN ITEM IS FAULTY, INCORRECT OR ARRIVES DAMAGED, EMAIL INFO@MONARCHATELIER.COM WITH YOUR ORDER DETAILS AND, IF AVAILABLE, PHOTOGRAPHS. WE WILL INVESTIGATE AND PROVIDE THE APPROPRIATE REMEDY, INCLUDING REASONABLE RETURN OR REDELIVERY COSTS WHERE WE ARE RESPONSIBLE, IN ACCORDANCE WITH APPLICABLE LAW.

CANCELLATIONS & PRE-ORDERS

YOU MAY REQUEST CANCELLATION BEFORE DISPATCH, PROVIDED FULFILMENT HAS NOT PROGRESSED TOO FAR. EXCLUSIVE PRE-ORDERS WILL DISPLAY THEIR ESTIMATED DISPATCH TIMEFRAMES AND ANY ADDITIONAL TERMS BEFORE PURCHASE. NOTHING HERE LIMITS STATUTORY CANCELLATION OR REFUND RIGHTS.

YOUR LEGAL RIGHTS

THIS VOLUNTARY POLICY DOES NOT EXCLUDE OR RESTRICT ANY MANDATORY CONSUMER RIGHTS, INCLUDING RIGHTS CONCERNING FAULTY GOODS, ONLINE PURCHASES AND APPLICABLE COOLING-OFF PERIODS.