Terms of service

ABOUT MONARCH ATELIER

THIS WEBSITE IS OPERATED BY MONARCH ATELIER (PTY) LTD, A COMPANY REGISTERED IN SOUTH AFRICA. OUR BUSINESS ADDRESS IS OFFICE NO 8, 1 MAXWELL DRIVE, SUNNINGHILL, SANDTON, 2191, SOUTH AFRICA. CONTACT: INFO@MONARCHATELIER.COM.

ORDERS & CHECKOUT

BY PLACING AN ORDER, YOU CONFIRM THAT YOUR CONTACT, PAYMENT AND DELIVERY DETAILS ARE ACCURATE AND THAT YOU ARE AUTHORISED TO USE YOUR SELECTED PAYMENT METHOD. GUEST CHECKOUT IS AVAILABLE. ORDERS ARE SUBJECT TO STOCK AVAILABILITY AND ACCEPTANCE. IF WE CANNOT FULFIL AN ORDER, WE WILL CONTACT YOU AND PROVIDE AN APPROPRIATE REFUND OR OTHER REMEDY AS REQUIRED BY LAW.

PRODUCTS, PRICES & PAYMENTS

WE AIM TO DISPLAY PRODUCT DETAILS, SIZING, MATERIALS AND COLOURS ACCURATELY, ALTHOUGH SCREENS MAY DISPLAY COLOURS DIFFERENTLY. PRICES AND SHIPPING CHARGES ARE SHOWN AT CHECKOUT. IMPORT CHARGES NOT INCLUDED AT CHECKOUT ARE THE CUSTOMER’S RESPONSIBILITY, SUBJECT TO APPLICABLE LAW. IF WE IDENTIFY A GENUINE PRICING OR DISPLAY ERROR THAT AFFECTS YOUR ORDER, WE WILL CONTACT YOU.

SHIPPING, RETURNS & CANCELLATIONS

OUR SHIPPING POLICY AND RETURN AND REFUND POLICY EXPLAIN DELIVERY ESTIMATES, IMPORT CHARGES, RETURNS, EXCHANGES AND REFUNDS. WE ACCEPT REQUESTS TO CANCEL BEFORE DISPATCH WHERE FULFILMENT HAS NOT PROGRESSED TOO FAR, WITHOUT LIMITING ANY STATUTORY RIGHTS.

EXCLUSIVE PRE-ORDERS

SELECTED RELEASES MAY BE OFFERED AS CLEARLY LABELLED PRE-ORDERS. ESTIMATED DISPATCH DATES, PAYMENT ARRANGEMENTS AND RELEASE-SPECIFIC CONDITIONS WILL BE DISCLOSED BEFORE PURCHASE. IF MATERIAL DELAYS OCCUR, WE WILL COMMUNICATE THEM AND PROVIDE REMEDIES REQUIRED BY APPLICABLE LAW.

INTELLECTUAL PROPERTY & ACCEPTABLE USE

THE MONARCH ATELIER NAME, BRANDING, IMAGERY AND ORIGINAL WEBSITE CONTENT ARE PROTECTED BY APPLICABLE INTELLECTUAL PROPERTY LAWS. YOU MAY USE THIS WEBSITE FOR LAWFUL PERSONAL SHOPPING, BUT MAY NOT ATTEMPT UNAUTHORISED ACCESS, MISUSE THE SITE OR REPRODUCE OUR CONTENT COMMERCIALLY WITHOUT PERMISSION.

LIABILITY & GOVERNING LAW

NOTHING IN THESE TERMS EXCLUDES LIABILITY OR CONSUMER RIGHTS WHERE SUCH EXCLUSION IS PROHIBITED BY LAW. THESE TERMS ARE GOVERNED BY SOUTH AFRICAN LAW, WITHOUT REMOVING MANDATORY PROTECTIONS THAT MAY APPLY TO CUSTOMERS IN OTHER COUNTRIES.

CONTACT

FOR QUESTIONS ABOUT THESE TERMS, EMAIL INFO@MONARCHATELIER.COM.